Shipping Policy
We aim to simplify the ordering process for you. Shipping typically occurs within 1-3 business days, and delivery times range from 3-10 business days, provided your product is in stock. This guide will walk you through the ordering process and set clear expectations from the moment you place your order with us.
Order Confirmation:
Upon placing your order, you'll receive an email confirmation. This confirms your payment has been authorized and your order is being prepared for shipment. We promptly verify stock availability with our warehouse for immediate dispatch. Should your item be back ordered or unavailable, we will notify you via email. If your items are ready for shipment, we will proceed with billing and dispatch.
Order Shipment:
Orders in stock will be shipped within 1-2 business days after order placement, pending fraud prevention clearance. Tracking details will be emailed to you within 24 hours of shipping. We utilize UPS Ground, FedEx Ground, and freight shipping for the continental U.S., with orders typically dispatched the same day if placed before 1pm PST. Exceptions may apply, particularly for parts and freight orders. Shipping is included for ground deliveries to the continental U.S., with air shipment available to AK & HI at an extra cost. Note: A contact number is required for freight deliveries to schedule delivery appointments. Failing to provide this may delay your delivery and incur additional fees.
International Orders:
You're responsible for customs, duties, and taxes. These fees are not included in your purchase price and will be your responsibility upon arrival in your country. Customs policies vary widely; it’s your responsibility to check with your local customs office. Please provide a reachable phone number to avoid delays from customs.
Shipping Providers:
We primarily use UPS and FedEx for most products, USPS for small parts and accessories, and freight shipping for large items. If you haven't received tracking information within six business days of your order, please contact us at Hi@globalmina.com.
Damages:
Inspect your items upon delivery. If there are no photos upon arrival, we can not process your claim and process your warranty. For any damages, file a warranty claim for replacement parts. Report damages with photos to hi@globalmina.com for us to assist with claims.
Cancellations & Refunds:
Cancellations are subject to a 10% administration fee. For back-ordered items, you may cancel without penalty before they are processed for shipping. Refunds are issued to the original payment method, minus return shipping costs for shipped orders, and a 2.9% payment processing charge.
Back Order:
Occasionally, products may be out of stock post-order. We will inform you of backorders and expected restock times, offering alternatives or cancellation options. Once back-ordered items arrive, we’ll notify you of the shipping schedule.
Freight LTL Deliveries:
For large items, the freight company will contact you to schedule a delivery appointment. You must be present to sign for the delivery, with appointments available Monday through Friday within specific windows. Ensure your contact number is accurate and monitor your calls until delivery.
Handling Damages and Discrepancies:
Inspect the package with the driver present, if possible. Report any damages immediately or note potential damages for later inspection. Refuse delivery for severely damaged packages and notify us.
For any questions about your order or shipping, please contact us at Hi@globalmina.com